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FAQ

 

Whats the best way to wash my Custom Shirts?

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. 

In order for you to prolong the life of your custom print clothing, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent, and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

What Inks do you use? 

The Inks we use for DTG are Water Based, and Non-Toxic.

What colors can I have in my image design? 

Please use bold colors as these print really well, in photo shop or similar change the color to RGB and then save the design as .PNG or .JPEG.  If you have white in the design do not choose a white T-Shirt or product, you are better off choosing a color, unless the area has a dark border or lines around it. 

What is the maximum print area for T-Shirts?

The max print area is located in Pixel Sizes with each individual blank product. The design can be larger than the pixel size but not to be smaller.  

What resolution should my images be?

Please send images to be printed set at minimum 300dpi resolution, as this enables the image to be shrunk down, or made bigger depending on the product it will be printed on. Also this gives the best results, especially if the image has more detail, or is going to be looked at close up. Check out our section on preparing the correct print file.

What is the biggest size you go up to?

Please take a look at our sizing charts for each product. If necessary measure one of your own products at home to ensure you select a size that fits you comfortably. 

What if I have problems with my design?

We have instructions in the relevant section to help you with designs. Should you experience problems, you can reach out to us. We are happy to help with simple designs at no extra cost, however if it is a complicated design we suggest you consult a graphic designer. If you use our Design Studio it enables you to upload your image and try it out on different products.

Which countries do you ship to? 

Please see Shipping Section in the footer of the Homepage for full details of countries we ship to, along with shipping times. 

 

Note:

Free Standard International Shipping on single products, and small orders.

Bulk Orders due to their size attracts a Shipping Fee. 

Please contact us for Bulk Order Quotes. 

Who Pays Customs & Duties

It is your responsibility to inquire, and pay any Taxes, Customs, or Duties for your parcel.

We cannot give advice on these costs, as they differ from country to country.

Please seek the advice of an expert, especially if you are placing a Bulk Order, or contact the relevant authorities in your country to discuss their charges.

Also be aware that we cannot be help responsible for deliveries being held up due to customs delays. 

Do you offer Wholesale or Bulk Order Discounts? 

We do offer discounts for Wholesale or Bulk Orders, however the discount varies for different products. Please email us with your order inquiries, and we will let you know what discounts apply. 

Can you Brand our the Bulk Order Products?

Branding is available for certain products on Labels, Tags, and Boxes. The branding of products attracts an extra charge per product. Branding of packaging attracts a minimum order quantity per day.

Send us an inquiry for the specific products you are interested in, and we can let you know if it is possible to brand the item, or the packaging.